Refund policy

Coast & Keys: Updated Customer-Facing Return & Exchange Policy


At Coast & Keys Boutique, we want you to look and feel radiant in your resort wear and swimwear. If your selection isn't the perfect fit or silhouette for your upcoming getaway, we are here to help you coordinate an effortless size exchange or store credit.


⏱ 7-Day Return & Exchange Notice Window

We want you to love everything in your vacation wardrobe! To ensure we can process your size swap or store credit smoothly before your trip, we ask that you initiate your request within our 7-calendar-day delivery window:

  1. Submit Request: Please contact our customer care team within 7 days of delivery tracking confirmation to request your Return Authorization.

  2. Ship Item: Once your request is approved, your package must be postmarked and shipped back within 5 business days.

A Quick Note on Shipping: Please do not ship items back to the manufacturer address printed on your original package box. All authorized returns must be sent directly to our designated domestic boutique inspection hub provided in your Return Authorization.


👙 Return & Exchange Eligibility Criteria

To maintain strict hygienic standards and preserve garment quality for all our guests, returned items must meet the following conditions:

  • Apparel (Dresses, Linens & Separates): Unworn, unwashed, and completely free of makeup, deodorant, perfume, or self-tanner stains. All original boutique tags must remain attached, and items should be repackaged in their protective bags.

  • Swimwear: Swimsuits and swim sets must have the original protective hygienic liner intact and untampered. Items returned with missing or removed liners cannot be accepted for health and safety reasons.

  • Final Sale Items: Archive sale pieces discounted at 30% or greater, promotional gift cards, and items explicitly marked as Final Sale cannot be returned, exchanged, or refunded.


🔄 Easy Options for Size Swaps & Returns

We offer three flexible ways to ensure you get the perfect piece:


Resolution Option

How It Works

Fee & Details

Instant Size Swap (Recommended)

Our Easiest Option: Swap for a different size of the same style without the hassle of shipping packages.

$12 Reshipment Fee (Covered by customer; original item is yours to keep or gift)

Store Credit (+10% Bonus)

Receive a Coast & Keys e-gift card for your full item value, plus a 10% bonus credit applied to your balance.

FREE Return Label Provided

Refund to Original Payment

Receive a refund directly back to your original payment method.

$7 Handling & Restocking Fee deducted from refund balance

Original shipping fees are non-refundable. Return postage for cash refunds is the responsibility of the customer. We strongly recommend using a trackable shipping service, as Coast & Keys Boutique cannot be held responsible for parcels lost in transit.


🚛 How to Initiate Your Request

  1. Email our team at support@coastandkeysboutique.com within 7 days of delivery with your Order Number (e.g., #1024) and the item(s) you wish to exchange or return.

  2. Our customer care team will personally review your request within 24 business hours and send your Return Authorization along with clear step-by-step instructions.

  3. Pack your item(s) securely with all tags attached and drop off your parcel with your preferred trackable carrier.


💰 Quality Inspection & Processing

Once your return parcel arrives at our domestic inspection hub, it will undergo a quick quality check within 3–5 business days. Approved store credit or refunds are issued immediately upon inspection clearance, and you will receive an automated email confirmation as soon as it's complete.